Orders and payment
Which currency will I pay in?
You pay in the currency shown at checkout, which follows your delivery country: US dollars, pounds sterling, euros, Canadian dollars or Australian dollars. Other countries are priced in US dollars. You can change your country from the globe icon at the top of the page.
Which payment methods can I use?
The payment options available for your country are shown at checkout. Payments are handled by secure third-party payment processors, and we never see or store your full card number.
Can I change or cancel my order?
Email us as soon as possible. If your order has not yet been dispatched we can usually change or cancel it. Once it has shipped, you can still cancel within 14 days of delivery under our Returns policy.
Do I need an account to order?
No. You can check out as a guest. An account simply lets you see your order history.
Delivery
How long will delivery take?
Usually 7–15 business days to the United States, United Kingdom and European Union after 1–3 business days of processing, and up to 20 business days to other countries. See our Shipping policy for each region.
Where does my order ship from?
From our suppliers’ warehouses, mostly in Asia and sometimes from a regional warehouse. Your parcel may come from outside your country, and an order can arrive in several parcels.
Will I have to pay import duties or taxes?
Possibly. Depending on your country, customs may charge import VAT, duty or handling fees that are not included in your order total. Any tax we collect is shown at checkout before you pay. Details by region are in our Shipping policy.
My tracking hasn’t updated. What should I do?
It can take 2–4 days for the first scan to appear, and parcels can go quiet while in transit or at customs. If there has been no update for 10 business days, email us with your order number and we will investigate.
Sizes and fit
Will these mats or covers fit my car?
Our mats, liners, seat covers and steering wheel covers are universal sizes, not made for a specific vehicle model. Measure your car and compare it with the sizes on the product page. Our Size & fit guide shows how, and you are welcome to email us your measurements.
Can I cut the mats to size?
Yes, mats and liners with trim guides can be cut with strong scissors. Please measure carefully first: a trimmed mat cannot be returned for a change of mind, although faulty items are always covered.
Can I use seat covers with side airbags?
Only if your vehicle handbook says seat covers can be used with your seats. If in doubt, do not fit them over seats with side airbags.
Returns and refunds
How do I return something?
Email us with your order number. We will reply within one business day with the return address. You have 14 days from delivery to cancel for any reason, and we accept unused items within 30 days.
When will I get my refund?
Within 14 days of us receiving the item back, or of you sending proof of postage. Refunds go to your original payment method.
What if my item is faulty or damaged?
Email us a photo within 14 days of delivery if it arrived damaged, or as soon as you notice a fault. We will replace or refund it and cover any return cost.
Products
Are the product photos real?
They are illustrations prepared to show each item clearly. Materials, sizes and care are listed on each product page. If you need a detail confirmed before ordering, email us.
Do you sell cleaning liquids or polish?
No. We only sell tools and accessories. Use the car-care products you already trust with our mitts, towels and brushes.