In short: orders are processed in 1–3 business days and ship with tracking from our suppliers’ warehouses, which may be outside your country. Most deliveries to the United States, United Kingdom and European Union arrive within 7–15 business days. Import duties or taxes may apply depending on where you live.
Where your order ships from
AUTOFIX does not run its own warehouse. Your order is packed and dispatched by the supplier that holds the item, usually from a warehouse in Asia and sometimes from a regional warehouse closer to you. Because of this:
- your parcel may be sent from outside your country and pass through customs;
- an order with several items may arrive in more than one parcel, on different days;
- the sender name on the parcel or tracking page may be the carrier or the supplier rather than AUTOFIX.
You will not be charged extra when an order is split into several parcels.
Processing time
We send your order to the supplier on the day it is placed (or the next business day for orders placed after 15:00 UK time, at weekends or on UK public holidays). Suppliers usually hand parcels to the carrier within 1–3 business days.
Delivery times and costs
Delivery estimates are counted in business days from dispatch and are typical ranges, not guarantees. Costs are shown in US dollars; if you shop in another currency, the equivalent amount in your currency is shown in your cart and at checkout before you pay.
| Destination | Typical delivery | Tracked shipping | Free shipping over |
|---|---|---|---|
| United States | 7–15 business days | US$5.95 | US$59 |
| United Kingdom | 7–15 business days | US$5.95 | US$59 |
| European Union | 7–15 business days | US$6.95 | US$59 |
| Canada | 8–18 business days | US$7.95 | US$69 |
| Switzerland, Norway, Iceland | 10–20 business days | US$8.95 | US$79 |
| Australia, New Zealand | 10–20 business days | US$8.95 | US$79 |
We currently deliver only to the countries listed at checkout. We do not ship to countries subject to UK sanctions, to PO boxes that the carrier cannot deliver to, or to freight forwarders.
Tracking
Every order ships with tracking. When your parcel is dispatched we email you a tracking number and link. Tracking can take 2–4 days to show its first scan while the parcel is collected and processed. You can also check the status of your order on our Track an order page.
Import duties, taxes and customs
Because parcels may come from outside your country, customs authorities can charge import VAT, sales tax, duties or handling fees. These are set by your government and the carrier, not by us, and we cannot tell you the exact amount in advance.
- Taxes we collect: if we are required to collect any tax on your order at checkout, it is shown as a separate line in your order total before you pay.
- Charges on delivery: any import VAT, duties or fees that are not included in your order total may be collected by the carrier before or on delivery.
- United States: since August 2025 most imported parcels no longer qualify for the US$800 duty-free allowance, so US customs duties may apply to your order.
- European Union: import VAT applies to goods from outside the EU, and from 1 July 2026 the EU applies a temporary customs duty on low-value parcels (under €150).
- United Kingdom, Canada, Australia and others: local import VAT/GST and duty rules apply.
If you refuse a parcel because of import charges, please tell us. Once the parcel is returned to the supplier we will refund the price of the items. Original shipping costs and any charges deducted by the carrier for the return may not be refundable. This does not affect your right to cancel described in our Returns & refunds policy.
Delays, lost and damaged parcels
- If your parcel has not arrived 10 business days after the end of the estimate, or tracking has not updated for 10 business days, email us with your order number. We will open an investigation with the carrier and, if the parcel cannot be found, send a replacement or give you a full refund.
- If a parcel arrives damaged or an item is missing or wrong, email us within 14 days of delivery with your order number and a photo. We will replace the item or refund it, and you will not pay any return costs.
- Please check your delivery address carefully. If a parcel is returned because of an incorrect or incomplete address, we can reship it once the address is corrected; the reshipping cost may be charged.
Contact
Questions about delivery: support@autofixservices.shop or +44 7156921506, Monday to Friday, 9:00–17:00 UK time.